Cafe administrator job responsibilities. Key Responsibilities and Job Description of a Restaurant Administrator

When guests come to a restaurant, they don't really care how the work process is organized there. For them, the main thing is that the rest goes well, fun, without conflicts and troubles. But no one imagines how much work it takes to properly set up work. Monitor the observance of cleanliness, courtesy and efficiency of waiters, conscientiousness of bartenders and much more. A special person, the administrator, is responsible and supervises all these processes. There may be several of them, this happens at the discretion of the owner of the institution. What are the duties of a restaurant administrator, we will find out in the article.

Why is this profession important?

First of all, it is worthwhile to figure out who the administrator is. This is a person who not only manages the staff, but also ensures that all processes are carried out correctly, well coordinated with each other. The restaurant may have several vacancies for this position. It all depends on the level of the institution. Restaurant manager responsibilities include:

1. Full control of staff. Starting from the time of arrival, appearance and ending with the quality of the work performed.
2. Organization of banquets and corporate parties (assistance in compiling menus, calculating portions per person, determining time periods when serving dishes, and much more).
3. The division of duties between staff. This item must be agreed with the general manager or direct supervisor of the institution.
4. Resolution of disputes with clients, smoothing out unpleasant moments that may arise in the course of work.
5. Conducting an inventory.

Here are the main duties of the restaurant administrator, which he must perform with high quality and responsibly. After all, a lot depends on the work of this person.

Pros and cons of the profession

Many people ask: “What is interesting about the work of an administrator in a restaurant?” His duties are quite extensive, it seems that you need to control all the processes that take place inside the institution. And indeed it is. But the profession has a lot of positive aspects:

1. Decent pay.
2. The ability to look good. After all, the appearance is an integral point that the administrator should take care of.
3. High position, status.
4. Ability to manage people.
5. The prospect of an increase in job responsibilities.
6. Large social circle.
7. Meeting interesting people.
8. Diversity. There is no routine, the new day is not like the previous one.

Like any profession, this one has its drawbacks:

1. Tight work schedule. There are no weekends and holidays. As a rule, it is on these days that the largest volumes of work are.
2. Unpleasant situations often occur with guests. In any case, there will be discontent, swearing and conflicts.
3. Huge responsibility.

But if you are stress-resistant, have the right speech and beautiful appearance, this profession is for you.

Do you want to become an administrator? Get your resume right

Who is a restaurant manager? The duties and principle of work of this person are spelled out in the job description, which each institution has. To fill this vacancy, you need to carefully study the requirements put forward to the candidate, and correctly compose a resume.

Do not forget to indicate the reason why you are interested in this position. You can mention that you like and are interested in communicating with people. If there is a previous similar experience, this is undoubtedly a plus. Knowledge of foreign languages ​​is also valued, as fashionable establishments are often visited by guests from abroad.

Personnel management, assistance in organizing banquets, communication with customers - these are the main duties of a restaurant administrator. For a resume, or rather, when compiling it, it is necessary to take them into account, and only in this case the position will be yours.

What character traits do you need to have in order to succeed in the profession?

Restaurant administrator is a rather difficult profession, not every person can take this position. There are certain character traits that you need to possess in order to succeed:

1. Stress resistance.
2. Openness and sociability.
3. Ability to resolve conflict situations.
4. Responsibility.
5. Striving to be a leader.

Do not forget about the correct and competent speech and beautiful appearance.

What is not allowed in the workplace?

It is worth noting that the duties of a restaurant administrator include a huge list of tasks that he must perform. In addition, do not forget that other employees should be equal to it. There are points that the administrator should not allow:

1. Leave the workplace without the consent of the head.
2. Swear, be rude, insult staff, suppliers or visitors.
3. Look unkempt, rumpled.
4. Consume alcohol at work.

What rights does an administrator have?

The restaurant administrator has a lot of powers. First of all, in order to establish a normal process, he needs to monitor the work of the staff. Sometimes it is necessary to introduce a system of punishments and fines. But all these points need to be coordinated with the management. This also applies to difficult situations with visitors. If the client behaves inappropriately, while intoxicated, poses a danger to others, the administrator has the right to ask security to take him out of the institution.

The article described what is the responsibility of a restaurant administrator. To hold this position, you must have certain character traits. Remember: this work is quite interesting, but at the same time difficult and responsible.

The job description of the administrator regulates labor relations. It contains the functional duties, rights, types of responsibility of the employee, the order of subordination, employment, dismissal of him from his post, requirements for experience, education.

The document is created by the head of the department. Approved by the CEO of the organization.

The standard form provided below can be used when preparing a job description for the administrator of a trading floor, fitness club, store, hotel, beauty salon, restaurant (cafe), etc.

A number of provisions of the instruction may differ depending on the specialization of the institution.

Sample job description for administrator

Store Administrator

The store administrator establishes and manages the work of the trade establishment, draws up the premises. The specialist monitors the location of goods, the presence and correctness of the content of price tags. Its tasks include compliance with the rules of trade, advising visitors.

Store Administrator Responsibilities:

1. Control of timely replenishment of the range of goods, the use of technological, commercial equipment.

2. Taking measures to speed up customer service.

3. Participation in the reception, accounting of inventory items.

Hotel administrator

The hotel administrator meets, registers, accommodates visitors to the establishment. His duties include ensuring the timely delivery of the client's luggage to the room, informing about the rules of the institution, services.

Specific Responsibilities of a Hotel Administrator:

1. Issuance of keys to clients.

2. Transfer of correspondence addressed to clients.

3. Ensuring proper functioning, timely repair of equipment.

4. Control over the execution of discipline by clients.

Salon administrator

The administrator of the beauty salon records, receives clients of the institution. His tasks include ensuring a comfortable stay, serving visitors, advising on the services and promotions of the institution.

Specific Responsibilities of a Beauty Salon Administrator:

1. Release of products presented in the institution.

2. Establishment of organizational, technical support for the activities of the staff of the institution.

3. Planning a schedule for visiting specialists of the institution.

Restaurant manager (cafe)

The administrator of the restaurant (cafe) manages the work of the institution. He selects staff, trains him, meets and escorts visitors, establishes labor processes, resolves issues, considers proposals, and comments from visitors.

Specific duties of a restaurant (cafe) administrator:

1. Communication with business partners, contractors, government agencies.

2. Drawing up plans for the activities of the institution.

3. Procurement of goods, services.

4. Control of financial, current reporting documents.

If a cafe or restaurant is a fairly large establishment, the director will not be able to quickly cope with all the tasks that arise. To help the director cope with all issues, they introduce such a position as an administrator.

The main duties of a cafe administrator are to control and organize the work of the establishment. These responsibilities make up a large number of issues that the employee must resolve through interaction with customers and employees of the establishment.

The full range of duties of an administrator should be set out in the job description. Such instructions are drawn up by the management of the institution based on specific working conditions.

Requirements for candidates

The applicant for the vacant position of the administrator of a catering establishment must have relevant knowledge and work experience. Naturally, the candidate must be at least 18 years of age, with a level of education not lower than secondary professional. It is desirable that the person has at least a year of managerial experience.

The applicant must have the following skills and knowledge:

• knowledge of a foreign language, most often English, is highly desirable;
• confident use of a personal computer;
• ability to work with a large volume of documents;
• ability to work in programs designed for the restaurant business;
• in the field of laws on the protection of consumer rights and other norms of laws relating to the operation of public catering establishments;
• know the list of dishes served in this catering establishment;
• know the rules of customer service and etiquette;
• know the internal documentation regarding their work;
• be able to correctly allocate seats in the hall for eating.

In addition to all of the above, the administrator of a catering establishment must be able to smooth out conflict situations, be attentive and stress-resistant.

Job responsibilities

Each cafe or restaurant has its own specific working conditions, so the duties of the administrator may differ. As labor duties, general ones can be distinguished, the fulfillment of which will help to properly organize the work of a catering establishment. They include the following responsibilities:

1. Ability to organize the work of the institution in order to achieve the set planned goals.
2. Providing comfortable conditions for visitors.
3. Advising clients on menu items.
4. Organization of competent and effective customer service.
5. Effective management and control of the activities of subordinates.
6. Drawing up the work schedule of subordinate personnel and monitoring its observance.
7. Maintain a positive work environment.
8. Compliance with consumer protection law.
9. Control over the expiration date of products, rules and requirements for working with food.
10. Monitoring compliance with safety and sanitary standards in the workplace.
11. Preparation of all documents and reports for management.
12. Smoothing conflict situations in the team and with clients.
13. Interviewing and selecting candidates for subordinate positions.
14. Carrying out an inventory of the warehouse.
15. Working with cash register equipment.
16. Organization and holding of celebrations.

Read also: Job responsibilities of an accountant: what does it do

These are the most basic responsibilities that the restaurant administrator job description contains.

Rights

The administrator of a public catering establishment has a number of rights:

• demand and receive from the management all information, documentation and means for the qualitative performance of their direct duties;
• make suggestions for improving the work;
• demand compliance with the labor legislation of the Russian Federation.

Responsibility

In case of improper performance of their duties, the administrator is liable. Liability for poor-quality performance of duties cannot exceed that which is borne in accordance with the legislation of the Russian Federation. In case of non-fulfillment or partial fulfillment of obligations, liability is provided for:

• for non-compliance with the deadlines for the implementation of tasks;
• for non-compliance with the order of the management of the organization;
• for violation of labor regulations and sanitary and hygienic requirements;
• for damage to property, if the fault of the administrator is established;
• for shortages identified during the inventory;
• for hiding information about the state of affairs in the institution from the management of the organization.

As well as official duties, the responsibility of the administrator can be supplemented by the management of the institution, depending on the characteristics.

work schedule

The administrator is obliged to observe the schedule of his working day. The mode of its work is determined by the internal acts of the organization and the orders of the General Director.

Working conditions cannot contradict the current legislation of the Russian Federation. The mode of operation must be established in accordance with labor laws.

Nuances

All points regarding the duties, responsibilities and rights of the employee, prescribed in the instructions, should not worsen his position in comparison with labor laws. The job description must comply with all requirements of the laws of the Russian Federation.

Required business data

To hold the position of administrator of a catering establishment, you must have the following data:

• exactingness;
• punctuality;
• stress resistance;
• the ability to organize the work of the team;
• the ability to find compromise solutions to conflict situations;
• have sufficient work experience to perform their duties;
• knowledge in the field of etiquette, rules for serving dishes and table setting.

This article is devoted to the profession of a restaurant administrator. In it, we will consider in detail what requirements apply to this specialist, as well as the duties, rights and responsibilities of an administrative worker.

Who is a restaurant manager

The administrator who runs the restaurant is the person who involved in the organizational work of all employees of the institution. He supervises the work of waiters, cleaners, security guards, cloakroom attendants and cooks. The person in the administrative position is responsible for to ensure that guest service is of high quality and carried out at the highest level. This person also oversees that all employees comply with corporate ethics.

For everything that happens in the institution, administrator answers. This person is engaged in the selection of employees and provides their training. This employee is located in the hall of the institution. He can meet guests, escort them to the table. And in case of conflict situations, the administrative officer resolves them.

General provisions of the instruction

The job description is a document that guides any worker in his work. In this case, the administrator has his own instructions. It contains general provisions, duties, rights and responsibilities.

The administrative worker is a specialist. He reports only to his immediate supervisor. Acceptance and dismissal of this employee takes place at the direction of the director. A person who applies for this position must have a secondary education or primary vocational education. Experience in the catering industry must not be less than two years old.

The worker must have the following knowledge:

• orders, instructions, resolutions, other regulatory acts that relate to the field of public catering;
• rules that relate to the sale of restaurant goods;
• rules that relate to the management of personnel and the institution;
• rules regarding guest service;
• the entire range of products and services provided;
• marketing rules;
• public catering rules;
• rules relating to pricing;
• professional ethics;
• duties and rights of all employees of the institution;
• organization of salary payments;
• rules that relate to the internal regulations;
• rules related to labor protection;
• labor regulations.

Responsibilities and tasks

An administrative worker working in a restaurant must perform the following tasks duties:

In addition, the administrator must:

• treats staff and guests with respect and courtesy;
• comply with all the rules that are established in the restaurant;
• comply with the rules relating to safety.

Requirements for a specialist

The person applying for this job must have:

• education;
• work experience;
• knowledge that allows him to work on a personal computer.

These requirements are basic and mandatory. Also, when applying for a job, other requirements may apply.:

• ability to speak foreign languages;
• know the range of wine products;
• experience in holding banquets;
• experience with guests who are VIP clients.

Whether these requirements will be made will depend on management and from the level of the institution in which the worker is required.

There are no distinctions by gender, but as practice shows, most often in restaurants the position of administrator is occupied by women who have a pleasant appearance.

Qualities that this employee should possess:

Responsibility and rights

In addition to duties, the restaurant administrator has the following rights:

• familiarization with the decisions of the authorities that relate to his labor functions;
• making proposals regarding the improvement and improvement of its work;
• interaction with the staff of the institution in order to fulfill their duties;
• signing documents that fall within its competence;
• requirements for assistance in the performance of their labor functions;
• report on identified shortcomings in the work of staff and institutions.

In the course of carrying out their duties, cafe manager can be held liable. It may occur if:

• duties are performed improperly;
• an offense has been committed;
• material damage has been caused;
• non-compliance with work schedule;
• violation of the rules that relate to security;
• violation of fire regulations.

How to write a good resume for a restaurant or cafe manager

When applying for a job, many employers require the applicant to have a resume. A resume is a document that an applicant must draw up, where you can reflect all your work experience and professional skills and qualities.

When writing a resume you need to remember that it should not be large printed on multiple sheets. No employer wants to read a long story about a candidate. Everything that he wants to know additionally, he can ask during an oral interview.

The resume should be short and concise, but should contain all the key points. In this document, you must indicate your full name, as well as age. Then you must enter your age.

Definitely needed enter information about the education received. Next, you need to indicate your work experience. To do this, you need to list all the places in which the applicant worked, as well as the title of the positions. It is necessary to indicate what exactly was included in the duties at the previous places of work. If there are any completed courses, then this can also be noted.

At the very end of the document, you need to indicate your professional skills and qualities to help you carry out administrative activities. It is important to note the moment why you are suitable for this position, and why you should be invited for an interview.

Remember that a well-written resume is already half the battle. Further, at the interview, you will need to show yourself from the professional side, as a good specialist.

Pros and cons of the profession

Key benefits of being a manager include:

The disadvantages of the manager's work include other points:

• you should always smile and be friendly, despite the mood;
• need to spend a lot of time on your feet;
• need to memorize a lot of information;
• guests can be different, including conflict.

Conclusion

Administrator, or as he is called in another way the restaurant manager is the face of the establishment. That is why this employee should always look neat, tidy, have a friendly and attractive appearance. This worker can meet guests, show them which places are available, escort them to a table, and invite a waiter.

The manager is engaged in organizational work, which in itself is not easy, so this work is not suitable for everyone. You must always be focused, be able to remember a large amount of information, be able to find a way out of conflict situations. The manager must supervise the work of all staff, must monitor customer service, ensure that the hall is clean and tidy.

The manager also answers all calls that come to the institution, takes orders for banquets and celebrations. He also makes sure that the restaurant has all the necessary products. Manager should contact chefs, purchase missing goods so that there is no stop list for dishes, and customers can order exactly what they want.

This video will give you a deeper understanding of the work of a restaurant administrator.

When compiling a job description for a cafe administrator, it is important to take into account all the control and organizational functions of this profession. In fact, the cafe administrator is the general manager and the right hand of the owner of the establishment, and he is in charge of both the establishment itself and the staff. Customer satisfaction is also supervised by the manager. Read on to learn how to most fully describe all the duties of an administrator, take into account his rights and assign responsibility to him.

Sample job description for a coffee shop manager

The job description does not have strict requirements for form and content, the main thing is its presence. What exactly to indicate in it and how to compose it - this decision is made by the director of a particular organization, in this case, a cafe. A typical instruction should contain four main sections - general provisions, duties, rights and responsibilities. Each of the sections is obliged to most fully reveal its essence and specify the information component. Often, to draw up instructions, a sample of an existing form is taken, which is customized to the requirements of a restaurant or cafe.

General provisions

The general provisions prescribe the nuances of hiring, the requirements for the candidate in terms of the main parameters, and questions about his replacement and dismissal. The administrator or manager of the hall is appointed by order of the head. The general manager of a cafe or restaurant may make special demands on the manager, depending on whether the manager is the senior manager or his assistant.

A senior manager, in addition to secondary vocational education, according to his profile or not, must have work experience in this field for 2 years or more. For an assistant, work experience does not play a significant role. Depending on the type of institution, special requirements may be put forward for the presence of certain skills and knowledge, for example, computer skills and / or knowledge of foreign languages. The hall manager must be able to communicate effectively with people, have decision-making skills, master the basics of marketing, advertising, psychology, organize the work of staff and customer service.

Cafe Manager Responsibilities

The senior hall manager, according to the job description, must keep everything in sight and manage any processes in the institution.

The administrator performs the following duties :

• In relation to visitors. Obliged to receive guests, seat them and give advice on the services provided. Accepts claims from customers, tries to prevent or resolve conflicts.
• In relation to staff. He is obliged to organize their work to maintain cleanliness in the premises and on the territory under his control, as well as to monitor the implementation of the instructions of the director or his deputy. Controls the discipline of labor and production character. Complies with labor regulations and hygiene standards.
• In relation to the room. Preserves material values, keeps records of them and conducts inventory activities. Controls the design of the premises and the availability of promotional products.

The work of a manager involves constant interaction with the manager and informing him about the shortcomings and their elimination.

Rights

The administrator has the right to professional growth and professional development. The employer is obliged to assist him in this in all possible ways. The manager has the right to receive information about draft decisions being prepared that relate to the professional activities of the cafe manager. The manager is obliged to be informed and receive information concerning his work from other employees of the institution. The director of the cafe is obliged to assist the manager in the performance of his duties.

Responsibility

Administrator is responsible first of all for the safety of all material values ​​entrusted to him by his superiors. It is also important to comply with the requirements of labor discipline and the points of the job description. The manager is held responsible for both the actions of the staff and the satisfaction of visitors. It is important to observe correctness and not to disclose secrets that are directly related to the profession. The employer can make additional items in any of the sections of the job description at its discretion, thereby expanding or narrowing the powers of the manager.